privacy policy

Verywords Co., Ltd. (hereinafter referred to as the "Company") handles users' personal information with great care and makes every effort to protect users' personal information in compliance with internationally accepted laws and regulations for the protection of personal information. This Privacy Policy may be amended to reflect relevant laws and regulations or changes in services, and any changes will be announced through the mobile application (hereinafter referred to as the "Platform") operated by the Company.

 

 

1. Collection of Personal Information

The Company collects the minimum amount of personal information necessary for users to use the services, and collects and obtains consent for required items that are essential for service provision and optional items for providing specialized services. Users can still receive services even if they do not agree to the optional items. The personal information that the Company collects with the user's consent is as follows:

 

- Personal information collected at the time of Sign up (required items): name, mobile phone number, email address, nationality, date of birth, gender, region of residence.

- Personal information collected during mobility driving (required items): account ID, copy of identification card, location information.

- Personal information collected when using the platform (required items): account ID, location information.

- Personal information collected when using customer support (required items): name, mobile phone number, email address, nationality, date of birth, gender, region of residence.

- Personal information of legal representatives (parents or other guardians) for minors under the age of 18 (required items): name of legal representative, mobile phone number of legal representative, copy of identification card of legal representative, certificate of relationship with minor under the age of 18.

- Personal information collected for marketing and advertising (optional items): name, mobile phone number, email address, service usage records, location information.

- Access logs, IP information, cookies, service usage records, app installation information, mobile device information, etc. may be automatically collected when using the service.

- The Company may receive personal information from partners when developing customized services.

 

 

2. Purposes of Using Personal Information

The company uses the collected personal information only for the following purposes, and will notify you through the platform if the purpose of use changes.

 

- At the time of Sign up, it is used for the purpose of user identification, member management, service guidance, and handling civil complaints such as user complaint handling.

- When driving mobility, it is used for the purpose of calculating battery usage history, driving records, carbon reduction data, contract fulfillment, and fare settlement.

- When using the platform, it is used for the purpose of map search history, Charging membership usage history, and coupon usage history.

- For customer support, it is used for managing 1:1 inquiry history, identifying and handling the cause of accidents, and managing CS (Customer Service) application history.

- It is used for the purpose of providing marketing and advertisements such as event recruitment.

- The collected personal information is processed into pseudonyms so that it cannot be used to identify a specific individual, and is used for the purpose of compiling statistics, scientific research, and storing public interest records.

 

Delegation of Greenhouse Gas Reduction Authority

- Users fully delegate to the company all rights and authority related to any greenhouse gas reduction (carbon reduction amount) resulting from the use of this service.

- Due to the delegation of authority under this clause, the company can exclusively exercise rights related to greenhouse gas reduction, and can carry out commercial activities such as carbon emission rights trading, sales, or other environment-related certifications based on this.

- Users cannot transfer or utilize any rights related to greenhouse gas reductions resulting from the use of this service to any third party without the prior consent of the company.

 

 

3. Provision and Transfer of Personal Information to Other Countries

 

Entrustment of Personal Information and Provision to Third Parties

- The company does not provide user information to third parties unless there is user consent or it is stipulated by relevant laws. However, in the event of an emergency such as a disaster, infectious disease, urgent incident or accident that causes risk to life or body, or imminent property loss, personal information may be provided to relevant authorities without the user's consent.

- If necessary for service provision, the company may entrust part of the personal information processing tasks to a third party after obtaining the user's consent. The company restricts the processor from processing personal information for purposes other than the purpose of the entrusted task, and manages and supervises compliance with personal information protection-related laws and regulations, such as the application of technical and managerial protection measures and restrictions on re-entrustment.

 

Transfer of Personal Information to Other Countries

- The company complies with the personal information protection regulations of each country and may transfer personal information to another country through notification and separate consent regarding the country of transfer and the recipient when transferring personal information overseas. Users can refuse the transfer of personal information to other countries through the customer center, and if a user refuses the transfer to another country, the use of services that necessarily involve the transfer of personal information to another country may be restricted.

 

Current Status of Transfer of Personal Information to Other Countries

Company Name: Verywords

Country: Korea

Purpose of Transfer: Calculation of carbon reduction amount, mobility management

Information Transferred: "Personal information, scooter driving information, Battery usage history, etc."

Retention Period: Until the end of the service

 

 

4. Personal Information Retention

The company retains personal information in accordance with relevant laws and regulations and the company's internal policies for service provision, with consent at the time of Sign up or service subscription, and the details are as follows.

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[ Sign up ]​

Category: User identification

Collected items: Name, mobile phone number, email address

Retention and usage period: Until deletion/removal of account or service termination

 

[ Mobility driving ]

Category: Battery usage history, Scooter driving records, Carbon reduction amount data

Collected items: Account ID, name, mobile phone number, email, copy of identification card, location information

Retention and usage period: 5 years

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[ Platform usage ]

Category: Map search history, Charging Membership usage history, Coupon usage history

Collected items: Account ID, name, mobile phone number, email, copy of identification card, location information

Retention and usage period: 5 years

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[ Customer Support ]

Category: 1:1 inquiry history, CS (Customer Service) application history

Collected items: Nationality, date of birth, gender, address, name, mobile phone number, email address

Retention and usage period: 1:1 inquiry history(3 years), CS application history(5 years)

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Information preservation according to company internal policy

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[ Preventing re-registration after deletion/removal of account ]

Preservation items: Account ID, email, name, mobile phone number

Retention period: 5 years

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[ Preventing fraudulent use of the service ]

Preservation items: Account ID, email, name, mobile phone number, Reason and date of sanctions

Retention period: 5 years

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[ Carbon reduction amount data ]

Preservation items: Personal information, scooter driving information, battery usage history required for the carbon reduction (greenhouse gas) calculation method

Retention period: 5 years

 

 

Information preservation according to relevant laws

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[ Act on Consumer Protection in Electronic Commerce etc. ]

① Records of contracts or withdrawal of subscriptions, etc.

Retention period: 5 years

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② Records of payment and supply of goods, etc.

Retention period: 5 years

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③ Records of consumer complaints or dispute resolution

Retention period: 3 years

 

[ Electronic Financial Transaction Act ]

① Records on electronic finance

Retention period: 5 years

 

[ Protection of Communications Secrets Act ]

① Login record

Retention period: 3 months

 

 

Personal information validity period system

The company regards users who have not used the service for 1 year as "dormant members," and stores the personal information of dormant members separately in a separate database. In this case, the separated and stored personal information will not be used until the member uses the service again, except when required by law.

 

Conversion to dormant member and notification
The company notifies users of the fact of conversion and the scheduled separate storage of personal information via email, text message, etc. 30 days before the conversion to a dormant member.

 

 

5. Destruction of Personal Information

When personal information to be destroyed is generated, it is selected, and then the destruction process proceeds after receiving approval from the person in charge of personal information protection. The reason for destruction and the target personal information are clearly recorded, and are processed safely through the approval process.

 

Destruction procedure

When personal information to be destroyed is generated, it is selected, and then the destruction process proceeds after receiving approval from the person in charge of personal information protection. The reason for destruction and the target personal information are clearly recorded, and are processed safely through the approval process.

 

Destruction deadline

When the personal information retention period has elapsed, personal information is destroyed within 5 days from the end of the retention period. If personal information becomes unnecessary due to the achievement of the processing purpose, business termination, etc., personal information is destroyed within 5 days from the time the reason occurs.

 

Destruction method

Personal information stored in the form of electronic files is permanently deleted so that records cannot be recovered, and personal information printed on paper is completely destroyed by shredding it with a shredder or incinerating it.

 

 

6. User rights and how to exercise them

User rights

The company complies with legal obligations under applicable laws and regulations regarding user rights, and users may have the following rights at any time. In addition, when the company receives a request from a user, it processes it without delay, and if a user requests correction of an error in personal information, the company does not use or provide the personal information until the correction is completed.

 

- Right to request access to (inquiry of) personal information

- Right to request correction of personal information

- Right to request suspension of processing of personal information

- Right to request deletion of personal information and withdrawal of consent and withdrawal

 

How to exercise user rights

Users can exercise their rights through customer support, written documents, e-mail, or fax. If a user requests correction of an error in personal information, the company does not use or provide the personal information until the correction is completed.

 

Rights of legal representatives of minors under the age of 18

A legal representative may exercise the right to view, correct, delete, suspend processing, or withdraw consent to the personal information of a minor. When processing the personal information of a minors under the age of 18, consent must be obtained from the legal representative, and in order to obtain the consent of the legal representative, the minor may be asked for minimal information such as the name and contact information of the legal representative, and the consent of the legal representative is confirmed by the following methods.

- How to verify identity through mobile phone identity verification of a legal representative

- Providing a legal representative with a written document containing the contents of consent and having them sign and seal it before submitting it

- Other methods of notifying the legal representative of the contents of consent and confirming the intention to consent in a manner equivalent to the above

 

Precautions when exercising rights

Requests for user rights must be made in the manner designated by the company, and the company will respond within a reasonable period after identifying the user. You understand and agree that the company has the right to charge a certain amount of fee in accordance with relevant laws depending on the complexity of the user's request. If there are other special requirements under the relevant laws and regulations of the country where the user resides, the company will process your personal information in accordance with the relevant laws and regulations.

 

 

7. Consent to receive marketing

If the user clicks the agree button of these terms and conditions, it is considered that the user has fully read and understood the contents of the terms and conditions and agrees to receive marketing. The company uses personal information for the purpose of introducing new services and products, guiding events and promotions, and providing customized advertisements tailored to user characteristics.

 

The company may use the personal information of users who have agreed to the terms and conditions to provide useful information through app screens, phone calls, emails, text messages, SMS, app push notifications, etc. However, matters that must be notified according to the law may be provided regardless of whether you agree to receive them.

 

The company collects the following information for marketing and advertising purposes.

- Name

- Contact information (mobile phone number, email)

- Service usage history (purchase history, access frequency, etc.)

- Location information

 

 

8. Processing of personal location information

The company complies with internationally accepted standards to protect and safely process users' personal location information. Accordingly, the company transparently operates the procedures related to the collection, use, retention, and provision of location information as follows. More details can be found in the [ Location Information Terms of Use ].

 

1) Method of collecting personal location information, purpose of retention, and retention period
The company collects users' personal location information to provide location-based services, and the collected information is used only for the purpose of providing services requested by users. This information is destroyed after the purpose of retention is achieved or the retention period has elapsed. The company complies with relevant laws in the collection and retention of location information, and gives top priority to protecting users' rights.

 

2) Use and provision of personal location information
The company uses users' personal location information only within a clearly defined purpose, and provides such information to third parties only with prior consent. Whenever location information is provided, the company transparently informs users of the purpose of provision, the recipient of provision, and the time of provision, and complies with all legal procedures in this process so as not to infringe on the rights of users.

 

3) Appointment of location information manager
The company appoints a location information manager so that all procedures for the collection and use of personal location information can be carried out smoothly and safely. The manager protects users' location information, handles related inquiries or complaints, and manages and supervises all matters for personal information protection. The location information manager is concurrently held by the company's personal information protection manager, so that more consistent information protection management is achieved.

 

 

9. Measures to secure the safety of personal information

The company takes the following technical and administrative measures to ensure that personal information is not lost, stolen, leaked, altered, or damaged when handling users' personal information.  

 

1) Technical measures
Installation and operation of access control devices for personal information such as intrusion prevention systems, encryption of personal information, establishment of functions to prevent forgery and alteration of access records, installation of vaccine software and maintenance of the latest status

 

2) Administrative measures
Conducting regular internal audits, establishing and implementing internal management plans for personal information, operating a dedicated personal information protection organization, and providing regular employee training

 

3) Other protective measures necessary to secure the safety of personal information

 

 

10. Personal Information Protection Officer and Department in Charge

The company designates a personal information protection officer and a department in charge as follows to handle user inquiries, complaint handling, and damage relief related to personal information processing. If you have any opinions, such as inquiries or complaints related to personal information protection, please contact us at the contact information below, and we will promptly review and respond to you.

 

[ Personal Information Protection Officer ]

Name: Lee Jun-gyu

Email: izzy@verywords.com

Phone number: +082 031-548-2714

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[ Personal Information Protection Department in Charge ]

Department in charge: Platform Business Division

Email: dev@verywords.com

Phone number: +082 031-548-2714

 

 

11. Changes to the Personal Information Processing Policy

The company may change this Personal Information Processing Policy from time to time to comply with legal requirements or to meet changing business requirements. The company always indicates the date the last change was posted and provides access to archived versions for users to review. If you continue to use the conference products or services after the update is posted, you will be deemed to have accepted the changes, so please check this policy regularly for any changes. If there is a significant change in user rights, such as a change in the items of personal information collected or the purpose of use, we will notify you in advance through the platform.

 

The Personal Information Processing Policy applies from the effective date.

 

Effective date: November 01, 2024